Delivery to the UK is FREE! All of our items are despatched from the UK, &
your items are are sent via Royal Mail. At the moment we work on a 10 day handling & despatch policy, this excludes weekends & Bank Holidays. We despatch items Mon-Fri (Despatch is closed Sat & Sun).
Please note: When placing your order please ensure you provide us with the correct shipping address. No5 Boutique cannot take responsibility for goods being despatched to an incorrect or old address.
WE SHIP WORLDWIDE
We offer worldwide shipping (costs are calculated at checkout) Delivery outside of the UK can vary depending on where you are in the world & therefore we state a worldwide handling and despatch policy of up to 30 working days.
Any preorder items are stated in our product descriptions, along with the delivery timescales for those.
No5 Boutique operates a 14 day returns policy from the day your item/s are despatched to you. Returnable items must be in their original condition & packaging with all tags etc still in tact. Please note: We will not offer refund for damaged items this includes makeup & tan marks.
If you return your items after the 14 days we unfortunatley cannot process your refund.
You will be notified of your refund details by Email/SMS (whichever you opted to receive), once we have processed them.
We do not cover any return postage costs, & we recommend you obtain proof of postage or tracking etc when returning your goods in the unfortunate event of your returns getting lost.
Please allow us up to 14 days for us to process your return. PLEASE NOTE: WE DO NOT OFFER REFUNDS ON ANY SALE ITEMS UNDER ANY CIRCUMSTANCES.
To process a return, please send your returnable item/s to us at:
57 Stopes Brow
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